Author Topic: Third time lucky?  (Read 538 times)

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Offline Dollyrocker

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Third time lucky?
« on: 14 December 2016, 07:25:27 PM »
last night my pump decided to pitch a fit with an E7 error that the helpline couldn't find a fix for, this pump was a replacement I received in November because the rewind function stopped working on my previous one. I'm now waiting for pump number 3. As luck would have it they never sent me a returns envelope for the first broken one so I've been using it again today (it will rewind if you take the battery out)


I'm not even surprised anymore by all these failures, I'm just passed off that I'm still stuck with the Damon thing for another 2 years  :banghead:


7/2014 7.2 (55) / 4/2015 7.3 (56) 1/2016 7.0 (53)
pumping with a shitty Accu Chek Insight

Offline Pattidevans

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Re: Third time lucky?
« Reply #1 on: 14 December 2016, 07:52:27 PM »
Can your team intervene Dolly?  That seems totally unacceptable to me!
Patti


Type 1.  Mis-diagnosed T2 May 2003, finally had CPeptide test 15/7/11 and proper diagnosis 1/9/11.  Now pumping Apidra with Roche Spirit Combo pump. Hba1c 6.1 April 2016.


© 2015 Patti Evans

Offline himtoo

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Re: Third time lucky?
« Reply #2 on: 14 December 2016, 11:23:19 PM »
nightmare Dolly !!
agree with patti -- have a chat with your DSN tomorrow to see if they can intervene on your behalf

T1 Dia Aug 1972 -pumping omnipod since 29/09/15  Losartan 100mg , simvastatin 40mg,Furosemide 40mg, Omeprazole 80mg , Doxazosin 8mg
Hba1c - 06/2013 6.1 02/2014 43(6.1) 07/14 42(6.0) 08/14 40( 5.8 ) 12/14 39 (5.7) 08/15 41 ( 5.9) 10/15 44 ( 6.2 ) 03/16 49 (6.6)
cholesterol --nov 2011 4.3 june 2012 4.4 June 2013 4.1 Feb 2014 4.1 dec 14 4.5 oct 15 4.4
Dafne grad. necrobiosis lipoidica on legs
laser treatment on both eyes 2002 and 2012, injections left eye 3 , wearing Noctura mask since oct 2014

Offline Pattidevans

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Re: Third time lucky?
« Reply #3 on: 14 December 2016, 11:30:37 PM »
So actually what is happening now?  I am worried about you!
Patti


Type 1.  Mis-diagnosed T2 May 2003, finally had CPeptide test 15/7/11 and proper diagnosis 1/9/11.  Now pumping Apidra with Roche Spirit Combo pump. Hba1c 6.1 April 2016.


© 2015 Patti Evans

Offline sedge

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Re: Third time lucky?
« Reply #4 on: 15 December 2016, 11:59:22 AM »
Really really weird that you keep getting Friday afternoon ones Dolly when both of mine have worked absolutely fine from Day 1, once I'd got my head round the little idiosyncracies of a different pump of course LOL

I agree there was something very wrong with the original handset I had, cos it killed 3 batteries before they'd have it back.  Not a minute's trouble with the replacement though.

Can I ask - when changing the cartridge, you do put it in the pump before attaching the back pump top to it, and you do line up the black thing with the guide mark on the top of the hole where the cartridge goes in - cos apparently so the Rep told me the other week, if you don't do it like that, there can be leakage caused by the needle in the black bit going into  the cartridge wonky and - as we know from what happened with the Combo where you have to attach the tubing firmly to the reservoir before inserting it into the pump - that leakage eventually kills the 'piston' motor - I did that with my first Combo pump - so I defo don't do it with the Insight !

In other words for the Insight, insertion of insulin reservoir/cartridge and attachment of tubing are the absolute OPPOSITE of what they were for the Combo.
Jenny

T1 DX 1972, pumping Novorapid 24/05/11

HbA1c - 7/07 8.7, 1/08 7.8, 9/08 8.4, 3/09 7.3, 7/09 7.2, 12/09 7.3, 11/10 8.1, 2/11 8.6, 9/11 6.5 2/12 6.4  5/12 50/6.7  11/12 52/6.9  01/13 46/6.4  06/16 46/6.4  12/16 45/6.4

Offline Dollyrocker

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Re: Third time lucky?
« Reply #5 on: 15 December 2016, 08:14:21 PM »
Thanks for your replies. The dsn's can't help because the rep keeps insisting the pumps are fine (ha) they are more than aware of my feelings though, I have clinic in January so will hammer the point further now that I've had 2 pumps break.

The pumps have failed for completely different reasons, one mechanical and one electrical. I did have a leaking issue with the first one but it didn't kill it! I always insert the cartridge into the 'lid' and then insert into th chamber Sedge. Not sure if that's right but it's how I was told to do it.


7/2014 7.2 (55) / 4/2015 7.3 (56) 1/2016 7.0 (53)
pumping with a shitty Accu Chek Insight

Offline Dollyrocker

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Re: Third time lucky?
« Reply #6 on: 15 December 2016, 08:15:59 PM »
So actually what is happening now?  I am worried about you!

I got the replacement this morning Patti so all is fine, I'm glad I didn't have to go back to jabs! They've sent a returns pack thus time but only for the most recent pump so I shall hang on to the other one in case the new one falls over


7/2014 7.2 (55) / 4/2015 7.3 (56) 1/2016 7.0 (53)
pumping with a shitty Accu Chek Insight

Offline sedge

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Re: Third time lucky?
« Reply #7 on: 15 December 2016, 11:01:53 PM »
Noooooo Dolly - it's wrong!

You dismantle the existing pump, remove the cartridge and start rewinding the piston whilst you dispose of all the rubbish and hopefully by the time you get back from the bin LOL it's done all the usual and you can load the new cartridge straight into the hole in the pump with NOTHING attached to it.

Then you attach the black lid with the little needle that goes into the rubber bung at the top of the cartridge and you ensure it's in right by lining the side of the black part up, with the angled line on the body of the pump on the skinny bit of plastic on the opposite side of the flat top bit of the pump body to the battery compartment.  No - I didn't know it was there either till Ann-Marie showed it me the other week!  So having lined the needle up correctly as described, obviously propel the black bit smartly downwards, then when it's 'seated' properly, just twist it round to where it should be, as per normal.

Then just prime and reattach etc.
Jenny

T1 DX 1972, pumping Novorapid 24/05/11

HbA1c - 7/07 8.7, 1/08 7.8, 9/08 8.4, 3/09 7.3, 7/09 7.2, 12/09 7.3, 11/10 8.1, 2/11 8.6, 9/11 6.5 2/12 6.4  5/12 50/6.7  11/12 52/6.9  01/13 46/6.4  06/16 46/6.4  12/16 45/6.4

Offline everydayupsanddowns

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Re: Third time lucky?
« Reply #8 on: 16 December 2016, 10:04:25 AM »
Not having had much to do with the inner workings of an Insight I had a bit of a job following the text-based description (not that it wasn't clear, just that I didn't know all the intricacies of the pump itself well enough!).

This video does seem to follow the sequence you describe though Sedge: https://www.youtube.com/watch?v=rR4iKEIU0vE
Mike

Type 1 since: 1991 Last HBA1c: 45 (6.3%)  Total Chol 5.0 (1.9HDL / 2.8LDL / Trigs 0.7)
Pumping NovoRapid in a MiniMed 640G
Blogging at: www.everydayupsanddowns.co.uk

Offline sedge

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Re: Third time lucky?
« Reply #9 on: 16 December 2016, 12:07:23 PM »
A very clear video Mike thanks for posting that.
Jenny

T1 DX 1972, pumping Novorapid 24/05/11

HbA1c - 7/07 8.7, 1/08 7.8, 9/08 8.4, 3/09 7.3, 7/09 7.2, 12/09 7.3, 11/10 8.1, 2/11 8.6, 9/11 6.5 2/12 6.4  5/12 50/6.7  11/12 52/6.9  01/13 46/6.4  06/16 46/6.4  12/16 45/6.4