Similarly when I was in The Royal London, I went down for surgery about 1.15pm and my daughter was told I'd be back within the hour.... I wasn't as I had the dramatic response to the general anaesthetic. The surgeon went to the ward and told my daughter that I'd "had a massive heart attack" and to wait there until she heard something further. I was sent to Barts unconscious, I was finally put on the sytem there about midnight and she "found" me in ICU by literally walking from one ward to another as the patients details aren't logged until they are put in a bed... so for over 11 hours I was "lost", my family weren't told anything more and they had no idea what had happened. My husband had literally started sorting out legal details.
The admin, if you can call it that, is atrocious.