Living with diabetes > Insulin and medication

Prescription and pens

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christine62:
I ordered my new pens yesterday as I needed new spares for my insulin pens I like the reusable ones I could not remember the name of one and the receptionist could not find the info on my repeat online I said it is either Solostar or clickstar she wrote this down when I collected the prescription today it was wrong only the Novapen was on it the diabetic secretary came out and loudly told me off for not bringing the repeat form these are not on the repeat and I should know the names the pharmacist joined in as well I do not get support from my family and still hate it and get down thus I felt like crying the young girl who wrote this down yesterday came out and said she was sorry for the confusion  guess she heard what had happened but did not speak up

Venomous:
oh dear, I am so sorry they made you feel so bad, I think they are so insensitive at times. How are you feeling now? Hope you are more settled.

sedge:
Well I can't see that this is your fault, and they had no business to be horrible to you whatsoever.  If you didn't understand then they should explain properly instead of shouting at you.

The thing is though - the pens themselves are not on your repeat cos you only ned a new one every blue moon so of course they aren't there, but I'm afraid that does mean that it's up to you to tell the doctor exactly which one it is that you want each time you need one.  Although the Solostar has been round for a while, the Clickstar hasn't so maybe he hasn't come across that one yet, who knows.  But it still ain't your fault !

Plus most Type 1s get their pens from their DSN at the hospital, not their GP.  So that probably narrows down what ones they know about too.  When are you going to the hospital, can it wait till then?

Pattidevans:
I understand the refillable pen mostly used for Lantus is the Opticlick.  However, one of the Owen Mumford range may be available to use with Lantus.  As Sedge says, the GP may not be familiar with any device, I've always researched what I need before asking for whatever.  A good idea would be to phone the DSN at the hospital.

Anyway, never mind all that, there's absolutely NO excuse for any HCP to make any patient feel humiliated!  Disgusting.  FWIW my repeat script print outs only mention about 6 things and oddly not either of the insulins I am on.  You shouldn't be expected to remember any of it, it's on your medical records and your Dr can access it.

nytquill17:
Urgh, that's horrible.  It seems like all we do around here is urge people to file complaints...how sad is that really?  But there you are.  You really ought to file a complaint, when you feel up to it.  There is NO excuse, absolutely none, for treating you that way.  You might want to say, in fact, that as you have little support from your friends and family, you expected at least a shred of support and helpfulness from the medical community (doctors and pharmacists) who are supposed to be familiar with your condition and how complicated it can be, thus they should be sympathetic about how much information you have to keep track of in order simply to keep yourself alive, and thus they are supposed to help you deal with it - NOT make you feel even more like it's you all on your own against the universe.

I'm so sorry this happened :(  You certainly didn't deserve it and as far as I can tell you did absolutely NOTHING wrong.

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